Discover the needs of your most important customers with feedback segmentation At some point in your growth, it will become impossible to know all your customers and more importantly, decide on which ones to focus on at a time. Your feature
How to capture feedback from within Intercom conversations If you are using Intercom for customer support, your product feedback comes mostly through Intercom conversations. Users will report bugs, enhancements, or feature requests usually coming in the form of
The downside of feature request voting and how to fix it Upvotes are important. They are a simple way of capturing a feature's demand both on the user and management side. However, the downside of feature voting is that when people
Best practices in customer feedback - How to best organize feedback The first step to organizing your customer feedback is to keep track of all your feedback in one central place. Customer feedback comes from multiple channels like email, live chat,
How to collect feature requests from users in Intercom Building a startup and doing customer development with a small team is a challenge. It gets 10 times more challenging if you are a solo Founder. Your time and your
8 Best Practices for Collecting Feedback and Feature Requests Everyone can agree by now that collecting feedback is the first best thing you can do to improve and grow your business. Here are the eight best practices for collecting customer feedback and ways to make them work.
How to effectively prioritize your feature requests Great products are built around solving problems. The challenge for any company is to understand it's users' needs and challenges and improve upon that. Naturally, you'll tend to want to
How to analyze your customers' feedback If you have lots of feedback but you are not analyzing it you might be "data rich but insights poor". Putting your customer feedback into context is what gives you the insights to act on it.
Becoming customer-centric is the most important thing to do in 2020... Here is why What is customer-centricity?Customer centricity is a mindset and a way of doing business that focuses on positive customer experience. Every product decision is made with the customer in mind,
How top companies collect feedback and what we can learn from them You have two choices when deciding what to build next: engage in guesswork or reach out to your customers to find out what they need. The hard part is not
Why customer feedback is important Collecting and analyzing customer feedback is essential for improving customer satisfaction and loyalty, improving customer retention and conversion rate, and overall improving your products and business. There are two types
