Develop a customer centric strategy

Build, plan and grow your business with a customer-focused mindset.

Feedback Management


In-app Widget

Embed the Acute widget directly into your product. No code required.

User voting system

Users can vote on all your feedback. This way the most valuable items will rise to the top.

Product Roadmap

Keep your organization aligned on what's coming next, what's currently being developed, and what's been completed.



Feedback statuses

Communicate what's coming next and what your team is currently working on with status monitoring.

Comments

Connect with your users with a fully fledged comment system.

Team members

Invite your team members to Acute and collaborate on feedback.

Admin Control


Vote on behalf of users

Track feedback manually by adding user upvotes to posts. Select existing customers or create new ones.

Notify users

Automatically notify users via email when their feedback status has been changed.

User control

Manage and control all users feedback and activity.



Brand Identity

Keep your brand's identity by using your logo and colors.

Private feedback

Choose different privacy options for your feedback.

Private comments

Have team discussions and leave meeting notes, all privately.



Identify users

Identify and sync your own application's user accounts. See user data like ID, Signup Date, and MRR to identify segments in your feedback.

Average MRR

Weigh feedback by average voter MRR. This allows you to segment feedback by customer MRR and prioritise high value customers.

RICE Prioritization

Use our Rice Prioritization System to select and plan the high impact features.



Prioritization score

Take into consideration the complexity and impact of features before implementing them. Score feedback based on factors like Impact, Effort and Confidence.

Integrations


Import feedback

Import your existing feedback from a CSV file.

Export feedback

Export your Acute feedback to a CSV file.

Coming soon!

JIRA

Push and sync planned feedback to your development team.



Coming soon!

Github

Push and sync planned feedback to your development team.

Coming soon!

Intercom

Push feedback from Intercom to Acute.

Coming soon!

Slack

Get instant notifications for new feedback, comments, upvotes and more.

Ready to Stand Out?