Acute vs. Userfeed
Acute is an excellent Userfeed alternative to collect and manage customer feedback seamlessly from Intercom.
Official App Partner
Official App Partner
Let customers make suggestions and vote on features directly from Intercom's Messenger widget. This makes it super easy for your customers to give feedback so you'll gain more insights, with no effort, and in a single and organized place.
Acute keeps your brand's identity by using your logo and colors.
Have a seamless experience with components that match Intercom's exact style.
Identify your own application's user accounts. Automatically sync Intercom customer data.
Keep users engaged and loyal by being transparent with your roadmap and showing constant progress, right inside your Intercom Messenger.
Acute gives teams a simple system to capture customer feedback from Intercom conversations. The customer information is linked to the suggestion so your team has all the valuable context at hand.
Capture the customer's exact words when tracking feedback and upvotes. See all user messages in a single place to gain a deeper context and understanding of your feature requests.
Choose between public or private privacy options for your feedback. Capture feedback privately, validate with your team, and only make it public if it's part of your product vision.
Organize and categorize your feedback with tags, directly from Intercom.
Know what features customers have already suggested and are important to them when talking to them, directly from the Intercom conversation.
The integration with Intercom is key for us because that is how we primarily interact with customers. Now, customers can easily submit feedback requests from the same place where they ask support questions.
|
Acute |
Userfeed |
||
|
Pricing |
starts at $25/month |
starts at $50/month |
|
|
Collect feedback through Intercom Messenger |
|
|
|
|
Capture feedback from Intercom conversations |
|
|
|
|
Privacy options Choose between public and private feedback collection. |
|
|
|
|
Brand Identity Keep your brand's identity by using your logo and colors. |
|
|
|
|
Intercom-like design Give users a seamless experience with components that match Intercom's exact style. |
|
|
|
|
Tags Organize and categorize your feedback with tags. |
|
|
|
|
Feedback highlights Capture the customer's exact words when tracking feedback and upvotes. |
|
|
|
|
Boards |
|
|
|
|
Core features Voting system, status updates, vote on behalf of users, roadmap, user profile, private comments |
|
|
|
|
Feedback data points Feedback average voter revenue, feedback cumulative revenue |
|
|
|
|
Prioritization system |
|
|
|
|
User segments See which features are the most important for specific user segments. |
|
|
|
|
Integrations |
|
|
|
|
Slack Get notifications in Slack on new feature requests and comments |
|
|
|
|
Jira Link and sync feedback to Jira issues |
|
|
|
|
Zapier |
|
|